Community Success Representative

You’ll be part of an inspiring global company with colleagues across the world. You will be directly impacting 1000+ participants globally as they begin their journey. You'll be part of changing the lives of millions of young people through summer camp.

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Responsibilities & Skills:

We’re seeking a driven and well-organised individual to come on board and join our Camp Canada Team in a role to support our participants throughout all stages of their application.

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Responsibilities:

• You’ll be the key contact for our participants, making sure they are supported throughout their journey. You’ll be responsible for promoting and explaining our services to our potential participants, offering guidance along the way.
• You will be responsible for making sure all our participants have a high-quality screening process, setting their expectations correctly for the program and ensuring we maintain our high-quality reputation with camps for meeting their international counsellor needs
• This is a customer-facing role, and you will spend most of your time contacting participants through a variety of ways, such as calls, emails and texts in order to answer queries
• Ensuring applicants meet our acceptance criteria, reviewing interview reports, verifying documentation, monitoring and supporting the progress of participants through the application stages in a timely manner
• Working closely with country offices and partners across the globe and you’ll be the direct link with our teams in Toronto
• Provide support on the rollout of our online and in-person job fairs
• Hosting regular webinars for participants throughout the season
• Providing support to other areas of the business if or when required

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Slightly different from the norm, here at Camp Canada, we work from a ‘season to season’ perspective. The start of our season is August, and here we fly out of the blocks, geared up and ready to go with a heavy focus on sales. Come January, we are in our peak hiring period, communicating with large numbers of potential participants. To round up the year, we focus on helping participants organise their paperwork, book their flights and prepare them for the summer of their lives.

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What you bring:

• You’re a passionate person who understands how travel can impact people’s lives
• The ability to be flexible comes naturally to you; adapting to new situations doesn’t faze you
• You enjoy interacting with people and are able to add a personal touch to conversations
• You thrive in fast-paced environments, and a quick turnaround of work won’t faze you
• You are organised and can keep yourself motivated whilst managing a heavy workload
• You’re a planner and you think ahead to avoid potential problems, including knowing how to prioritise
• You are a team player and are committed to supporting others on your team
• You’re positive, driven and connect with our company culture and values

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Essential experience:

• You have previous experience in a customer-facing role
• You have participated in a summer camp experience, or have spent time working/travelling in a country outside of your home country
• You are organised and can keep yourself motivated whilst managing a heavy workload

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Perks:

• Hybrid working, with our vibrant office situated in the Baltic Triangle, Liverpool
• A thriving company culture driven by strong values & highly invested staff
• Social activities and events
• A MacBook is provided for all employees
• Free parking
• Relaxed dress code

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Who to contact and how to apply:

If you have any questions about this role, or to apply, please send in a CV and cover letter to james@campcanada.ca

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Interview process:

• Once you've submitted your application, the team will review your submission and may reach out for a short screening chat over video call.
• If you pass the screening chat, you will be invited to up to two follow-up interviews. The calls usually take between 30 minutes and 1 hour each.
• The first round of interviews will take place week commencing Monday, 20th October 2025 and will be in person at our Liverpool office. If you’re unable to attend an in-person meeting, we can arrange for this to take place virtually over video chat.
• Once the interviews are complete, the team will meet to discuss the candidates and may:
• Ask one or two follow-up questions over email or a quick call.
• Go directly to making an offer.

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